FAQ

Below are a few frequently asked questions that I hope will help make you experience here better! If you have any other questions, always feel free to reach out to me.

How do we place a deposit?

On each litter page as well as the "purchasing" page there is a button that will connect you directly and securely to PayPal to place your deposit. Deposits are $600. We also accept cashier checks, but please allow up to 10 days to clear. Before a litter is born, we accept up to 3 reservations on each gender.

Is my deposit refundable?

We do not refund deposits for change of mind. Occasionally, however, situations occur where you are no longer able to bring the fur-baby you were hoping for home (hospitalization, loss of job, etc). We handle these on a case, by case, basis, and will keep communication very open in this process. If you placed a deposit down before a litter is born and a puppy of your gender is not available, you may switch to an available pup of the opposite gender, move to a future litter, or be refunded your deposit. This is the only scenario where we refund deposits.

How do we choose our puppy?

Right before 6 weeks, I will send out an email going over all the details of choosing your puppy. Depending on your place on the reservation list, you will be given a time slot on the allotted day to either visit in person or chose via email/phone. Feel free to ask as many questions regarding personality, needs, etc that you have before choosing your puppy! If you are not available during your time slot, we ask that you send us a list of your preferred pups before the choosing day and we can move forward based on which ones were chosen before you.

I can't pick up my puppy at exactly 8 weeks. Can you hold him/her longer?

We will gladly hold your puppy at no additional cost for up to 12 weeks. After this time we can continue to care for your baby for a pre-arranged boarding fee. Payment for your puppy is due in full at 8 weeks even if not being picked up.

How big will my puppy get?

This will vary based on the moms. Most of our pups should be between 65-90lbs depending on gender (males are much larger than females).

For any additional questions, please reach out to us!!!

Email: milkywayenglishretrievers@gmail.com
Call/text: 417-770-2339